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DELIVERY CHARGES:

identity-delivery-charges

Carriage/Delivery – standard UK delivery:

  • For orders up to £20.00 - £3.75
  • For orders £21.00-£50.00 - £6.00
  • For orders £51.00-£80.00 - £8.00
  • For orders £81.00 and upwards - £10.75

We will generally use Royal Mail for orders under 2 kilos and carriers for orders over 2 kilos in weight. Should an item be especially urgent then we can send by signed services that can occur additional costs, please contact us on 01629 581403 or email: sales@theidentitystore.co.uk. 

A very few items on the website are subject to additional carriage costs due to weight or the chemical nature of the item and this will be indicated with the item and at check-out.

International shipping charges will be indicated at the check-out page dependent upon the country selected.

Guide to International Shipping Charges:

  • For orders up to £20.00 - £7.50
  • For orders between £21.00-£50.00 - £13.50
  • For orders between £51.00-£80.00 - £18.50
  • For orders over £81.00 - £27.50

Where actual shipping costs are lower when the parcel is sent a refund will be made to the customer.

Please note that PO Box numbers are not accepted by carriers and in the event that you wish to use one, please contact us and we will try for a satisfactory solution.

You are responsible for any customs, duties or taxes imposed by your country. The Identity Store Limited or its subsidaries Identity Leathercraft or Identity in Printing will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country.