DELIVERY CHARGES:

identity-delivery-charges

Standard UK Delivery

Carriage/Delivery – standard UK delivery:

  • For orders up to £20.00 - £3.75
  • For orders £21.00-£50.00 - £6.00
  • For orders £51.00-£80.00 - £8.00
  • For orders £81.00 and upwards - £10.75

We will generally use Royal Mail for orders under 2 kilos and carriers for orders over 2 kilos in weight. Should an item be especially urgent then we can send by signed services that can occur additional costs, please contact us on 01629 581403 or email: sales@theidentitystore.co.uk. 

Please note that as of 1st January 2020 there is a surcharge for goods shipped to Northern Ireland that weigh over 2kg.  We will do our very best to keep this to a minimum.

A very few items on the website are subject to additional carriage costs due to weight or the chemical nature of the item and this will be indicated with the item and at check-out.

International shipping

Charges will be indicated at the check-out page dependent upon the country selected. 

We have updated the website to correspond to Brexit changes – for International customers VAT (Sales Tax 20%) will be deducted for you at checkout.

Do please note that any import duties or customs levies will be asked for by the courier and will need to be paid before your item can be delivered.

Depending on the order we use the UK Royal Mail International Service with tracking where available. For larger and heavier parcels we will search to find the best courier service at the most reasonable prices. Please note that where duties and taxes are charged these are payable by the customer. We can ship most of our products worldwide, however, there are restrictions on shipping certain items, usually this will be detailed in the product description.

Exemptions: the following products cannot be shipped outside of the UK:

Fiebing’s Leather Dye, Fiebing’s Pro Dye, Fiebings De-Glazer,  Fiebing’s Dye Reducer

Please note the delivery charge at check-out is an estimate. In some situations, we may need to ask for more shipping to cover the costs, based on the weight/volume and final destination. Where actual shipping costs are lower a refund will be made to you. If the shipping costs exceed the amount you are willing to pay we are happy to refund your order.

Approximate Guide to International Shipping Charges:

  • For orders up to £20.00 - £7.50
  • For orders between £21.00-£50.00 - £13.50
  • For orders between £51.00-£80.00 - £18.50
  • For orders over £81.00 - £27.50

Covid-19 - Please note that there are restrictions and delays in place for some countries worldwide.

Where actual shipping costs are lower when the parcel is sent a refund will be made to the customer.

Please note that PO Box numbers are not accepted by carriers and in the event that you wish to use one, please contact us and we will try for a satisfactory solution.

You are responsible for any customs, duties or taxes imposed by your country. The Identity Store Limited or its subsidaries Identity Leathercraft or Identity in Printing will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country.