Due to quantity of orders and some Carrier delays we are despatching orders 4 to 5 working days after receipt.

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Covid-19 Update:

Open for phone calls and emails only between 10am-5pm Monday to Friday and by appointment 9.45am-2pm on most Saturdays.

Our supply lines are in the best shape possible and we'll keep to our usual standards in meeting your orders. Please note orders may take a longer to arrive at present.

Thank you as always for your support, and remember to keep calm and leathercraft.

 

Sales Support

For calls relating to orders, amendments, mail order please email us at sales@ theidentitystore.co.uk, or call 01629 581403.

Advice 

For queries about leather, products or advice on your project please email mail@ theidentitystore.co.uk, or book a video call using our online booking app below. You can also call us on call 07736 958054.

 

Book a Stock Room Visit - not available at present

Although we don’t have a traditional retail store you are welcome to book an appointment to visit our Stock Rooms where we have a wide selection of tools, dyes, hardware, books and patterns as well as leather in pieces, skins and hides.  These work rooms are the centre-point of our daily business where we pick your internet orders and cut and process your leathers and as such we only open at select times, at present on Saturday's only.

Appointments are arranged on a booking system, with two slots available in any given time period, giving you room to browse and shop. If you would like longer you can book 2 appointments. If you are coming with a member of your household/bubble please book two separate places.

The Stock and Leather Rooms include a treasure trove of unusual and one off leather goods, skins and other interesting bits to look through. We provide a warm welcome and are happy to help you find what you need.

Click here to book an appointment:

Click to Book and appointment

To download details of how to find us click here.

Important No Parking Notice

Please note we are unable to offer parking - the nearest car park is in front of Matlock train station, a five minute walk away. (The Identity Store holds no responsibility for people who attempt to park here and get blocked in.)

For customers with mobility issues please contact us prior to your visit and we will make every effort to make suitable arrangements.